Getting started

This topic contains information on how to access the SDL Customer Gateway, what browsers can be used and what support tools are available to you.

The SDL Customer Gateway can be accessed via the SDL homepage by clicking Services and Support > SDL Support > SDL Gateway. Alternatively, you can access directly via https://gateway.sdl.com.

Logging into the SDL Customer Gateway
If you are an existing user, you can log into the SDL Customer Gateway directly by entering your SDL ID username and password. If you have forgotten your password, use the Forgot Password link to reset it.
If you are a new user, you can create an SDL ID by clicking the Login/Register link found in the top right hand corner of the SDL Customer Gateway home page.
Supported Browsers
* Chrome (latest)
* Internet Explorer 9+ (Internet Explorer 10 or above is recommended since it allows multiple attachments)
* Mozilla Firefox (latest)
* Microsoft Edge (latest)
Available Support Tools
The support tools available to you depend on whether you have logged in or not:
Users who have not logged inUsers with a valid Support contract who are logged in
View Latest Knowledge Base articlesView Latest Knowledge Base articles
Access to Knowledge BaseAccess to Knowledge Base
Access to Product Technical documentationAccess to Product Technical documentation
Access to SDL Communities (some Community Groups may require an SDL ID)Access to ALL SDL Communities
View Major Incidents/Support Announcements
Log a Support Case
View/Search your open and closed cases
View/Search open and closed cases reported by other members of your customer group