Clearing the e-mail queue for a Mailing

After you have scheduled a Mailing, Outbound E-mail puts e-mail messages in the e-mail queue and waits for the scheduled time to arrive. If you find that you want to undo the scheduled Mailing before any e-mails have been sent, you can do so easily by clearing the queue.

Before you begin

To clear the e-mail queue for a Mailing, you need Mailing Execution rights and Read permissions for the Outbound E-mail Folder.

About this task

Procedure

  1. Open the Content Manager Explorer.
  2. Navigate to the Publication > Outbound E-mail node.
  3. Select the Outbound E-mail Folder in which your Mailings are stored. In the list view, select the Mailing and do one of the following:
    • Click the Clear Queue icon in the toolbar.
    • Choose Clear Queue in the context menu.
  4. Outbound E-mail prompts you to confirm:
  5. Click Yes.

Results

Outbound E-mail clears the queue for this Mailing