Creating or updating Contacts
You can manually add a Contact in the context of one-on-one customer contact, or edit an existing Contact for example if you want to correct a mistake you find in an individual Contact’s information or simply update the details. You add Contacts in an Address Book, and edit Contacts in an Address Book or Distribution List.
Before you begin
To create or update Contacts, you need Contact Management rights and Write permissions for the Address Book.
About this task
A Contact contains the following information about a person or an organization:
- General—mailing information such as a Contacts's e-mail address, the format the e-mail should be sent in, the subscription status, e-mail error status, and whether the Contact is active of not
- Details—specific information about a Contact, such as name, surname, phone number, and so on.
- Keywords—properties or attributes of a Contact that define a Contact's preferences and interests, such as a preferred brand of car or hobbies. A Contact may have multiple Keywords from one or more Categories. For more information, see Classifying Content and Contacts.
Procedure
Results
What to do next
In the E-mail tab, you can view Mailing statistics for the Contact. For more information, see Viewing Contact e-mails.