Retrieving a Translation Job (on retrieve error)
Errors can occur during the sending and retrieving of a Translation Job to or from the translation management system. The state of a Translation Job is set to Error retrieving when an error is encountered returning Translation Jobs to the Content Manager.
Before you begin
To retry retrieving a Translation Job it must be in the Error retrieving state and you must have Translation Management rights and one other Content Manager right to a Publication that is a target for the translated content.
About this task
When errors occur during the In Translation state—while the Translation Jobs are being received by the Content Manager—Translation Manager sets the state of the Translation Job to Error retrieving.
Retrieve errors can be Global errors to do with the Translation Job on the Content Manager or the equivalent jobs on the translation management system, or validation errors concerning individual Content Manager items.
The Translation Manager automatically tries to retrieve individual items that have failed every 24 hours, or you can manually force the process using the Retry retrieving option.
Procedure
Results
- The state of the Translation Manager is set to In Translation.
- If it fails to receive one or more items again, it sets the Translation Job to the Error sending state. In this state, the Translation Manager will try to retrieve the failed items every 24 hours. (It will also continue to try to receive items that have not failed, that is, items that have not yet been sent back from translation.)