Viewing Contact e-mails

For each Contact, Outbound E-mail tracks which e-mail messages the Contact receives, whether the Contact opens such e-mail, and which links within the message the Contact clicks. Outbound E-mail enables you to view these statistics for a specific Contact.

Before you begin

To view Contact statistics you need Contact Management rights and Read permissions for the Address Book.

To enable the preview of a sent e-mail, you need to have selected the Archive personalized e-mail check box in your Mailing.

About this task

Procedure

  1. Open the Content Manager Explorer.
  2. Navigate to the Publication > Audience Manager node.
  3. Open a Contact as follows:
    • Use the Contact search functionality in an Address Book or Distribution List described in Searching Contacts to display a list of Contacts that includes the one you want to see statistics for.
    • Select the Contact, in an Address Book or Distribution List, and choose Open from the context menu (or double-click the item).
  4. Select the E-mails tab to view the Mailing sent to the Contact and the status of the Mailings:
    • Mailing—the name of the Mailing the Contact received
    • Last status update—the date when the Contact statistics were last updated
    • Status—whether the e-mail was Delivered, Read, Failed, or Action taken (one or more links in the e-mail were clicked)
  5. Select a Mailing and click E-mail Details to see what the actual e-mail of a Mailing looked like for this Contact. The personalized e-mail is displayed in a new window:
  6. Close the window.

Results

You have examined Mailing statistics for a specific Contact.

What to do next

For more information on statistics, see Viewing Mailing statistics