Translation Manager errors
View the log files if the translation job goes into the failed status or the service crashes.
If the service does not start
Make sure the TRANSLATORSERVICE user role is created, and has the following transitions:
| From Status | To Status |
|---|---|
| To be translated | In translation |
| In translation | Translation in review |
| In translation | Translation approved |
| Translation in review | Translation approved |
| Translation in review | Translation rejected |
| Translation rejected | In translation |
If the translation job goes into the failed status
- Check the log file in the web client for details about the job:
- Click Show Failed in the upper right pane.
- Select the translation job in the lower right pane.
- For a detailed view, click Verbose in the lower right pane.
- For a detailed view of an event (action) in the lower right pane, click the event. An Event Details window displays.
- Check the Event Log from the web client repository:
- Select the Repository tab then click Translation Jobs in the left pane.
- Select the job in the upper right pane then click Properties on the menu bar. A Translation Jobs Properties window displays.
- Click the Event Log tab.
- Check the server side log files:
For: Location defined in: Typical location: TranslationBuilder.exe C:\InfoShare\App\TranslationBuilder\Bin\TranslationBuilder.exe.config::DefaultLogLocation C:\InfoShare\Data\Logs\TranslationBuilder_<date_ num>_pid<num>.log TranslationOrganizer.exe C:\InfoShare\App\TranslationOrganizer\Bin\TranslationOrganizer.exe.config::DefaultLogLocation C:\InfoShare\Data\Logs\TranslationOrganizer_<date_ num>_pid<num>.log C:\InfoShare\App\TranslationOrganizer\Bin\TranslationOrganizer.exe.config::DefaultLogLocation
If the service crashes
Check the details in Windows event log, and in the server side log files (see above for location).