Deprecated Monitoring feature

The deprecated Monitoring feature enables you to monitor various SDL Tridion Sites processes.

Install and configure the Monitoring Agent on a machine that runs a process you want to monitor. System administrators can monitor critical Content Manager and Content Delivery processes using the system monitoring capabilities of SDL Tridion Sites. The Monitoring Agent ensures that should any issues arise, system administrators can quickly troubleshoot and resolve problems.

The Monitoring Agent communicates the status of SDL Tridion Sites processes and threads running on the machine in the following ways:
  • It logs all changes to SDL Tridion Sites processes to a monitoring log file, which an external monitoring management application can monitor.
  • It sends SNMP notifications (traps) to external monitoring management applications.
  • It can be queried through a TCP/IP remote interface, exposed through an Application Monitoring web service, with which an external monitoring management application may communicate.

Commonly, SDL Tridion Sites customers use standard third-party monitoring and reporting tools to track the health of processes. This enables them to prevent problems and respond quickly using the Monitoring Agent. As a result, SDL Tridion Sites becomes part of your organization's standard monitoring and notification protocols and does not require any additional attention. In the unlikely event of process failure, your standard escalation model raises a ticket with your support desk, sends an SMS or restarts the process; SDL Tridion Sites can follow your lead.

You can configure the processes that you want to monitor, and depending on the process, can configure two types of monitoring: Heartbeat Monitoring or Service Health Monitor.

The following diagram illustrates how a Monitoring Agent communicates the status of the SDL Tridion Sites processes running on the machine:

As shown in the diagram, the Agent can:

  • Log all changes to SDL Tridion Sites processes to a monitoring log file, which an external monitoring management application can monitor.
  • Send SNMP notifications (traps) to an external monitoring management application.
  • Be queried through a TCP/IP remote interface exposed through the Monitoring Agent web service, with which an external monitoring management application may communicate.