A Contact's bounce status, subscribe status and e-mail type (used in Outbound E-mail) are put into the Ambient Data Framework by the Audience Manager cartridge. To use these as triggers for promotions, you need to uncomment the relevant sections in the trigger-types.xml.
Procedure
- Go to your Index Server
FREDHOPPER_HOME\data\instances\indexer\config directory.
- Open the
trigger-types.xml configuration file in a text editor.
- Add the following triggers for defining triggers based on Contact details used in Outbound E-mail:
<trigger-type url-param="am_bouncestatus" name="Contact - Bounce Status" basetype="text">
<list-of-values multiselect="true">
<value>None</value>
<value>Soft</value>
<value>Hard</value>
</list-of-values>
</trigger-type>
<trigger-type url-param="am_subscribestatus" name="Contact - Subscribe Status" basetype="text">
<list-of-values multiselect="true">
<value>Optedin</value>
<value>Subscribed</value>
<value>Unsubscribed</value>
</list-of-values>
</trigger-type>
<trigger-type url-param="am_emailtype" name="Contact - Email Type" basetype="text">
<list-of-values multiselect="true">
<value>Text</value>
<value>Html</value>
<value>Multipart</value>
</list-of-values>
</trigger-type>
- Save the
trigger-types.xml .
- Copy the
trigger-types.xml to all your Fredhopper instances and restart them.