Troubleshooting the Experience Optimization installation
If you get stuck installing Experience Optimization, refer to this section for resolutions to common problems.
- Query Server could not start on port 1099
- Problem: If you install Fredhopper on the same machine as your Content Delivery server, you may get the following error in your
qserver.log:
The problem may be due to the Cache Channel Service, which runs by default on 1099 (the same as the Query Server). As using Experience Optimization requires you to publish more Dynamic Component Presentations, SDL recommends that you use Content Delivery caching.2014-04-02 13:29:09,917 ERROR [NamingService] Could not start on port 1099 - Port conflicts
- The ports on which your Application Server are running may conflict with ports required by Fredhopper. Modify the ports Fredhopper uses as needed.
- Query Server
- Restart the Query Server nightly.