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Known issues

This section describes known issues in this release of Contenta S1000D, including resolutions when available.

Issue NumberDescription
CRQ-30309

LiveContent Preview launched from inside Arbortext does not work correctly with all DMs.

Explanation/Resolution: To work around this issue, use the LiveContent Preview tools from Contenta Web

CAS-23419Display of alternate names in CE or CW for S1000D does not work consistently

Explanation/Resolution: Refreshing the view sometimes resolves this issue.

CAS-13663Restarting the Web server may cause Contenta S1000D Arbortext plugin errors

When working with Contenta S1000D Arbortext plugin tools, users may see unpredictable error messages if the Contenta Web server is restarted.

Explanation/Resolution: Request that users be logged out from Contenta before restarting the Web server. A user who encounters such an error should save and close the document being edited, and exit and relaunch the editor to reopen the document. The Contenta S1000D plugin will require a password to connect to Contenta.

CAS-13589 InformationNameVariant is not displayed in customized list views in Contenta Web or Contenta Explorer

Explanation/Resolution: InformationNameVariant is available in the properties view.

CAS-12002Cannot close Oxygen Preview window

In Firefox, the Close button may fail to close the Oxygen Preview window, and may not display in the expected location.

Explanation/Resolution: Security features in some versions of Firefox may prevent JavaScript from closing a modal window.

To work around this issue, set dom.allow_scripts_to_close_windows (under Advanced Settings) to true. Consult the Mozilla Firefox documentation for your browser version for further details.

CRQ-10539Upload gets stuck on the importing phase

Explanation/Resolution: This behavior can be caused by insufficient permission for log creation in the Contenta\logs directory. To workaround this issue, ensure that the user running Tomcat has sufficient permissions to create logs in the Contenta\logs directory.

CRQ-10444Contenta menu did not appear after installing the editor extension

The Contenta menu may not appear after installing the editor extension if the name of the menu file has been changed from .Help, for example, when the menu is translated from English. This issue may occur because the EpicEditCatMain.acl ACL file, which adds the menu looks for a menu named .Help.

Explanation/Resolution: If the name of the Contenta menu file has been changed, edit the EpicEditCatMain.acl file to refer to the current name of the menu file. For example, if the menu file is translated into German and its name changed to .Hilfe, change each instance of .Help in the ACL file to .Hilfe.

CAS-12735Selecting applicability in the CIR applic tab in Arbortext Editor causes an error

The following error is displayed when selecting applicability in the CIR applic tab in Arbortext Editor:

Cannot find a method RemoveRadioCtrls that has the right number of arguments.

Explanation/Resolution: You can safely ignore this message and select OK to continue.

CAS-10735Uploading 50K objects hangs

Explanation/Resolution: The Upload Content tool is designed to allow for upload of batches of 20K or less via the browser. Larger batches may cause unpredictable behavior in the browser. Larger batches can be uploaded via the server upload function.

CAS-4831After a Contenta upgrade, the Arbortext Editor may fail to launch from the browser during checkout.

Explanation/Resolution: The path to Arbortext Editor is stored in the following key and your machine may require a short path:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\epic.exe.

To work around this issue, set the default value for this registry key to a short path name such as:

C:\PROGRA~2\PTC\Arbor~1\bin\x86\editor.exe

CAS-4522When trying to add a reusable object to the repository from a DM project, the object is added to the repository in the project instead of the repository in the configuration.

Explanation/Resolution: To work around this issue, modify the ID to change it to the configuration ID.

CAS-3684Some large graphics (for example, >50 MB) are not uploading even when Applet memory is adjusted - Upload still runs out of memory and fails with a "Failed to upload graphic" error.

Explanation/Resolution: This is due to the current design of the graphics upload portion of the SDL S1000D Upload tool.

The following workarounds may allow these larger graphics to upload:
  • Adjusting the Upload Applet memory setting up or down
  • Using another browser machine with more resources
  • Configuring the browser to use a 64-bit JVM
  • Adjusting the memory for the JVM
CAS-3549The S1000D upload applet does not load until you click in the drag/drop area (which starts off blank).

With Internet Explorer 11 in certain browser/Java configurations, the upload drag/drop applet will not load/display automatically. This has most often been seen when running the browser on a server, such as Windows 2012 R2.

Explanation/Resolution: To work around this issue, click in the area in which the applet should be displayed to trigger the applet loading.

CAS-3273Validate BREX does not process non-numeric ranges in BREX rules (except for A~Z). It generates a "Cannot load rules in BREX DMC-…" error due to a java.lang.NumberFormatException.
CAS-3176PM Builder is generating an error upon saving a new PM in the Contenta S1000D CSDB.

Explanation/Resolution: To work around this issue, click Save again.

CAS-2642Issue 4.0 Warnings and Cautions from the internal repository are not updated after publishing with "Get latest content" checked.
In Arbortext Editor, when you insert a 4.0 warning or caution, the following takes place:
  1. It inserts a warningRefs or cautionRefs attribute (or it adds to this attribute if it already exists).
  2. It adds the warning or caution itself to the internal repository (if it is not already there).
This only occurs when you modify a warning or caution in an internal repository after inserting that warning or caution from the CSDB repository, which is atypical.
43657S1000D Manage DMRL and IRL web tool seems to be hanging or generating errors a lot more often.

The tool is launched and a user changes between the "Manage Data Module Codes" and "Manage ICN Codes" radio buttons, or also toggles between the "Direct SNS" and "System, Subsystem, SubSubsystem, Unit or Assembly" radio buttons when chosing SNS selection method. Sometimes the web application hangs the Internet Explorer window, other times it may take several rounds of a user toggling the radio buttons. It eventually hangs the Internet Explorer window or the user see a "No data received from server" error in the browser.

43165The templates provided with Contenta S1000D 3.0 cause parsing errors in Arbortext Editor 5.3 and 5.4.

You can safely ignore the parsing errors, modify the templates as needed, and successfully create objects from the templates. You can also manually fix the parsing errors by checking out the templates and editing them. In this case, you can contact SDL Customer Support to obtain updated templates or manually fix the content.

42554On 64-bit Windows clients, if Java is installed under the Program Files(x86) directory, user gets an error when running the ArbortextEditorSetup.jar program to configure Arbortext Editor to work with Contenta and Contenta S1000D.

Explanation/Resolution: To work around this issue, install Java anywhere but the Program Files(x86) directory.

42553References are not carried forward from template to DM in Create DM from template. If you run Validate, references are missing.

Explanation/Resolution: To work around this issue, check out the DM, make a change, and check in the DM.

42529S1000D Validate and other web tools fail to launch in an environment where the Contenta application and web server is the same UNIX server.

Explanation/Resolution: If Contenta Web was installed after installing Contenta Server on the same UNIX server, you need to create a directory named “tmp” under the /pdm/clients directory on the Contenta Web server.

If Contenta Web was installed first, this manual step is not required.

42523The Contenta uninstaller on UNIX removes the /pdm link. This happens on Linux.

Explanation/Resolution: Recreate the /pdm link in order to use Contenta Web.

41365In Arbortext Editor, if you select a target reference to delete it using the right-click menu option, in the Delete Confirmation window, if you click the X in the upper right of the confirmation window, the target reference is deleted by default.

Explanation/Resolution: Known issue. Use Undo to restore the data.

41356After launching PM Builder on a PM, inserting 100 modules, and saving successfully then refreshing the window, you cannot insert any more modules from the left pane.

Explanation/Resolution: This is an issue in Internet Explorer only.

41325

Launching the DDN Export tool while running another DDN Export, the following error is displayed in the second window javax.servlet.ServletException:

COMException= COM IDispatch exception: Connection already established

Explanation/Resolution: The same user running the same tool twice can result in a “Connection already established” error. This is true for most Contenta S1000D tools, not just DDN Export. This may happen in either Internet Explorer or Firefox.

41318Linux only: PM Builder log files are not getting created.

Explanation/Resolution: To enable logging for PM Builder, use fileregedit to manually enter the cas_pm_builder_debugLevel registry key, and set it to 1, to turn on logging.

Refer to the SDL Contenta Administration User Guide for information about fileregedit.

41312ICN titles in a CSV file are not stored in Contenta S1000D when the CSV is uploaded.