Style adjustments
RWS expects that you will want to adjust the sample styles provided to meet your site's particular rendering requirements. You may change the sample styles we deliver yourself, or you can choose to enlist the help of RWS.
If you would prefer RWS to implement custom style behavior for you, typically, RWS Professional Services can perform such a customization for you. This may include custom style or transform modifications that necessitate changes to the publish process itself. To contact RWS Professional Services for a quote, send an e-mail to mailto:ProServRequest@sdl.com.
The Contenta S1000D Publish tool is configurable to the extent documented in the Contenta S1000D user documentation; any further changes to the tool are considered customizations and are not covered under maintenance. You can contact RWS Professional Services for a quote to perform such customizations, too.
In some cases, your request may necessitate more than a customization: a change to the product itself, either as a product enhancement or because an issue in the product needs to be resolved. If your request does not constitute a customization (or if you are unsure), create a support ticket for RWS Customer Support in the RWS Support Gateway.
Customer Support ensures that the appropriate parties evaluate your request, and informs you of the status of your request. Requests that go beyond customization are placed on the product backlog of the product development team and prioritized against other issues, requests for enhancements and planned product features.