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Troubleshooting Contenta S1000D Installations and Upgrades

Solutions to some issues you may encounter when installing or upgrading Contenta S1000D.

ProblemSolution
I need to check the installation/upgrade logs for any warnings or errors. Contenta S1000D install/upgrade log files are named:

ContentaS1000D_InstallLog_YYMMDD.log

On Windows, these log files are located in: Contenta_home/logs

On Unix, these log files are located in: /pdm/logs

I received an error when I ran the database upgrade program on my database.

The following error occurs when you do not specify the SID in the command line to run the database upgrade tool.

ERROR: ORA-12154: TNS:could not resolve the connect identifier specified

When installing, I got an error about not enough room to install.

On Windows, you may get this error message:

Not enough room for a complete install.

On Unix, you may get this error message:

WARNING: /tmp does not have enough disk space! Attempting to use / for install base and tmp dir.

The installer requires about 1GB free in a temporary directory to write files to while installing.

I need to start over with a new S1000D database.
The base S1000D database (s1000d.dmp), which has all Contenta S1000D objects and populated Data Module template objects (one set for each of the S1000D Issues, 2.3, 3.0, 4.0, 4.1, 4.2, and 5.0), on Contenta servers and clients is located at:
  • Contenta home/S1000D_samples/databases/Contenta56_Oracle11g_database
  • Contenta home/S1000D_samples/databases/Contenta56_Oracle12c_database

See Creating a Contenta S1000D database.

Do I need to perform any Contenta S1000D-related regular system maintenance?RWS recommends that the ResetLinkendSequence.pl script be scheduled and run quarterly in verify mode to check the current sequence number and determine if that number needs to be reset. Refer to the Database Maintenance Commands in the Contenta Administration section of this documentation.