Sample delivery and support
Samples are not covered by maintenance support and are not necessarily consistent across applications and S1000D specification versions.
- Support for samples
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Because the styles that RWS delivers are samples, they are not covered by maintenance support. They are delivered "as is". If you have requirements that these samples do not meet, you can enlist the help of RWS.
Typically, RWS Professional Services can meet your requirements. This may include custom style or transform modifications that necessitate changes to the publish process itself. To contact RWS Professional Services for a quote, e-mail mailto:ProServRequest@sdl.com.
In some cases, your request may necessitate more than a customization: a change to the product itself, either as a product enhancement or because an issue in the product needs to be resolved. If your request does not constitute a customization (or if you are unsure), create a support ticket for RWS Customer Support in the RWS Support Gateway.
Customer Support ensures that the appropriate parties evaluate your request, and informs you of the status of your request. Requests that go beyond customization are placed on the product backlog of the product development team and prioritized against other issues, requests for enhancement and planned product features.
- Delivery and updates
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Samples for XPP and Arbortext Editor are delivered with Contenta S1000D releases, and samples for LiveContent S1000D are delivered with LiveContent S1000D releases. Each release includes any additional sample development completed during that release schedule. The samples provided are not necessarily consistent across all applications and S1000D specification issues.
Because samples are modifiable, the Contenta S1000D installation program does not overwrite in-place samples. Samples are delivered to a distribution area during new installations and upgrades. It is up to you to integrate the samples, as well as the updates to them, into your XPP, LiveContent S1000D and Arbortext Editor environments.