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Configure chat transcript page layout

Procedure

  1. In Setup, navigate to the Lightning App Builder and select Chat_Transcript_Record_Page.
  2. Select Edit.
  3. Create a custom tab by selecting Add Tab, assign it a unique name, and use the dropdown to select it as the default tab.
  4. Drag the LiveAgentChatWindow component onto the newly created custom tab.
  5. When finished, select Save to finalize your changes.