Configure the RWS Language Weaver app for Live Agent
Procedure
- Select .
- Select RWS Language Weaver Settings.
- Configure the URL (required), Client ID (required) and Client Secret (required), Trace App (recommended), Trace App Version (optional) and Trace App Meta info (optional) provided by Language Weaver.
- Turn on translation for service console – this must be marked True in order to use the translation service.
- Select Save Basic Settings.
- Select the refresh icon in the Language Pairs section to get all available language pairs and then select the language pairs you need.
- If available, select the required dictionaries from the dropdown.
- Select Save Language Pairs.