Documentation Center

Configuring embedded chat using the pre-chat form included in the RWS package

Use the pre-chat form provided in the RWS Language Weaver app package to configure embedded chat.

Enable the Apex class "SDL_LC.BeGlobalChatWidget_Controller" for the site used in embedded service setup.

  1. In Setup, navigate to User Interface > Sites and Domains > Sites and select the desired site label where the new window should be shown.
  2. Select "Public Access Settings" and select "Edit".
  3. Navigate to "Enabled Apex Class Access"
  4. Select "Edit"
  5. Select "SDL_LC.BeGlobalChatWidget_Controller" and select "Save".