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Configuring the app

Follow these steps to configure the Language Weaver app.

Before you begin

You must provide correct credentials for the installation.

Procedure

  1. In the Title field, enter the name of the app. This will appear as such in the Zendesk instances of your agent(s).
  2. If you registered for the Language Weaver Cloud service, select Language_Weaver_Cloud.
    Only one Language Weaver service can be chosen at a time.
  3. In the Cloud_Base_URL field enter the base URL as defined by the contract. This can be either (default) or .
    The base URLs must be without "http://" or "https".
  4. Select the login type, only one can be chosen at a time:
    • Cloud_API_logi, or
    • Cloud_User_Credential
  5. Enter the following details as login credentials:
    • For API login:
      • in the Cloud_Username_or_Client_ID field:client Id
      • in the Cloud_Password_or_Client_Secret field: client secret
    This is a secure field, after update the value is saved on server and the field will be empty.
    • For User Credential login:
      • in the Cloud_Username_or_Client_ID field:user email
      • in the Cloud_Password_or_Client_Secret field: user password
    This is a secure field, after update the value is saved on server and the field will be empty.
  6. Select Use_a_default_model_in_Cloud if you want all the agents in the current instance to have the default model set up. This option allows the Zendesk administrator to set up a default model in Language Weaver.
  7. Enter the name of the model used to identify the adapted language pairs that have been created in Language Weaver.
    In order to set a default model across multiple languages, be sure to use the same model name when creating adapted LPs in Language Weaver.
  8. Ignore lines from language detection section.
    Use this feature in case Zendesk has been configured to inject metadata into the first message in a Support Ticket thread. This will prevent the language autodetect feature from including the injected text in the autodetection and therefore lead to more precise language selection outcomes.
    • Ignore_lines_from_start field: select this if you want to ignore lines starting from the beginning of the first message in a thread
    • Ignore_lines_from_end field: select this if you want to ignore lines from the end of the first message in a thread
    • Number_of_lines_to_ignore_from_language_detection field: set the number of lines that you want to ignore.
    The number of lines is calculated based on text followed by a hard return (i.e., where the user presses Enter to start a new line). Continuous text that wraps across multiple lines is still considered as a single line. Only applies to the first message in a thread.
  9. After all fields have been completed select Install.

Example

After the installation process is ready and all the settings are correct, the application will run in the ticket apps side bar.