Language Weaver Instant Translation for Salesforce LiveAgent app
The Language Weaver Instant Translation for Salesforce LiveAgent app allows customer service Agents to communicate in their native language with customers in their own native language via online chat. Translation of the chat is performed in real-time.
The solution is designed for any organization that works with customer support in different countries and requires their mono-lingual Agents to communicate in multiple languages.
Language Weaver Instant Translation App connects to RWS’s Language Weaver machine translation allowing Salesforce Live Agent users to perform chat sessions with users in different languages. As an example, the Agent user can communicate in English to their customers, and those Visitors can communicate using their native language. The chat messages are instantly translated to and from English into the target language and presented to the Agent and Visitor in their preferred language.