Salesforce LiveAgent Prerequisites
Instructions for installing the Language Weaver Instant Translation.
You will need to have System Admin rights to the Salesforce Org to which you want to install Language Weaver Instant Translation. The download for production environments is on the Salesforce AppExchange here. From this link you can also choose to install a 30-day trial version to a non-production environment.
Pre-installation Steps
- Omnichannel Configuration
- Set up Omnichannel by following the instructions provided in the Salesforce help documentation. Refer to the following link for detailed steps: https://help.salesforce.com/s/articleView?id=sf.console_lex_service_setup_omnichannel.htm&type=5.
- Chat Button Setup
- Configure the chat button by referring to the Salesforce help documentation. Refer to the following link for detailed steps: https://help.salesforce.com/s/articleView?id=sf.live_agent_create_buttons.htm&type=5