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Support and Troubleshooting

Service Level Agreement Definition

Support information for the Language Weaver Translation app can be found in ServiceNow. To find this information in the app, navigate to Language Weaver Translation > Contact Support.
  • Support Hours of Operation: 24/7
  • Support Days of Operation: Monday - Friday (specify exceptions such as Holidays)
  • Promised Call Response Time: Within 2 working days of received support request
  • Promised Call Resolution Time: Within 5-10 business days of response
  • Contact Method: email, phone
  • Contact Details: support@languageweaver.com