Follow these steps to configure the Language Weaver app.
Before you begin
You must provide correct credentials for the installation.
Procedure
- In the Title field, enter the name of the app. This will appear as such in your agents' Zendesk instance.
- If you registered for the Language Weaver Edge service, select Language_Weaver_Edge.
Only one Language Weaver service can be chosen at a time.
- In the Edge_Base_URL field enter the base URL of the Language Weaver Edge instance in use.
The base URLs must be without "http://" or "https://".
- In the Edge_Port field, enter the port number corresponding to the Language Weaver Edge instance in use.
- Enter the Language Weaver Edge login credentials:
- In the Edge_Username field enter the user account used to log in to Language Weaver Edge.
- In the Edge_Password field enter the user password.
This is a secure field, after update the value is saved on server and the field will be empty.
- Ignore lines from language detection section.
Use this feature in case Zendesk has been configured to inject metadata into the first message in a Support Ticket thread. This will prevent the language autodetect feature from including the injected text in the autodetection and therefore lead to more precise language selection outcomes.
- Ignore_lines_from_start field: select this if you want to ignore lines starting from the beginning of the first message in a thread
- Ignore_lines_from_end field: select this if you want to ignore lines from the end of the first message in a thread
- Number_of_lines_to_ignore_from_language_detection field: set the number of lines that you want to ignore.
The number of lines is calculated based on text followed by a hard return (i.e., where the user presses Enter to start a new line). Continuous text that wraps across multiple lines is still considered as a single line. Only applies to the first message in a thread.
- After all fields have been completed select Install.
Example
After the installation process is ready and all the settings are correct, the application will run in the ticket apps side bar.
Note: If any information provided in the settings window is incorrect, the application will display an error message that will ask the user to provide the correct information.