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Troubleshooting the Administration tool

The following table lists some pcmadmin execution error messages and how to resolve them.

ErrorWhen executedDo this
Error: Can’t open display: 0.0from the command line on a Windows workstationCheck that there is an XWindows emulation software running.
Error: Can't open display:from a Linux command lineMake certain the DISPLAY variable is set properly (to display on your system).
Unable to Open DLLon a Windows systemCheck that your path variable contains the system directory under the Contenta_home directory. For example:

C:\Program Files (x86)\\Contenta\system

Unable to Open message file pcm.cat Ignore this message.
XY_SQLCODE ::0Ignore this message.
FixUsers failed to decrypted. Reencryptingmessage appears in the terminal window after the pcmadmin GUI appearsIgnore this message.
ErrorWhen executedDo this
Open of dbname@DSN failed: database in singleuser mode. Sorry can’t open

—or— Open of dbname@DSN failed: Can’t attach in singleuser mode. There are n users registered as active.

where dbname is the name of your database and n is a whole number.

from the command line

(this error message is not seen unless the command is issued from the command line)

Check that there are no other instances of pcmadmin running or that users are not connected to the database.

Use pcmsessions to check user sessions.

The pcmadmin login window does not display and there is no error message. from a command line

Set the license variable, sdlxysoft _LICENSE 5053@nodename.

Do this on the command line before you issue the pcmadmin command.

ErrorWhen executedDo this
system error core file generatedOracle/workstationConfirm that the tnsnames.ora file contains an entry for the Oracle server where the Contenta database resides. The file is located in the Oracle_home/network/ admin directory

Use the OracleNet Configuration tool to edit the tnsnames.ora file.

pcmadmin: Command not found.from a command line

Verify that the Contenta /bin directory is defined in the PATH variable

—or—

Issue the command from the Contenta /bin directory

—or—

Include the full Contenta /bin directory path when issuing the command.

Changes made in pcmadmin are not reflected are not seen) in the Contenta Explorer interface. on a client workstationVerify that the Contenta Administration software was installed on the client by checking that the pcmadmin.exe file is in the Contenta_home/bin directory on the client.
in Contenta Explorer user interfaceLog out of Contenta Explorer, restart the Portal (PcmPortal) and then log in to Contenta Explorer again.