GetDoc and PutDoc troubleshooting
Use the following to troubleshoot problems on WIndows.
- Check the Perl Version and Path.
You must have the qualified version of Perl installed in a root path.
Example: C:\Perl or D:\Perl
Note that the following installation path will cause a failure: C:\Programs\Languages\Perl
Verification: Refer to the SDL Contenta installation guide for your system and SDL Contenta version number.
To verify the version and build of Perl, at the DOS Command prompt enter:
perl -v(Refer to the SDL Contenta release notes to verify that you have the correct version of Perl installed on your system(s).)
- Check the Perl Environment Variable
The environment variable PERL5LIB must include the paths in which the GetDoc/PutDoc Perl modules are installed.
Example: C:\PROGRA~1\XYENTE~1\Contenta\encaps\adapters;C:\PROGRA~1\XYENTE~1\Contenta\Encaps;C:\PROGRA~1\XYENTE~1\CONTEN~1\Encaps\di
- You must have XyePerlCom.dll installed in the SDL Contenta_home\System folder and it must be registered.
Run regedit and search for XyePerlCom.dll under HKEY_CLASSES_ROOT and note the pathname in the data field.
Example: C:\Program Files (x86)\XyEnterprise\Contenta\system\XyePerlCom.dll