Closing a case
A case can be closed at any time.
Procedure
- Log on to the SDL Customer Gateway.
- Navigate to the case via the My Support tab.
- From the Quick Actions menu, select Close Case.
- Enter details into the Resolution box and click Close.
Results
A closed case cannot be re-opened. If you encounter the issue again, log a new case.
- Feedback Forms
- Once a case is closed, a survey form is sent to you to complete if you wish to provide feedback regarding your experience with SDL Support.