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Creating and managing a case if you are a partner

As a partner you can create, view, update and close cases on behalf of a customer.

Procedure

  1. Log on to the SDL Customer Gateway.
    By default you see your partner name on the right hand side of the main menu.
  2. Click the partner drop-down and select the customer account you wish to manage a case for. You can switch accounts at any time.

What to do next

To create a new case, click Log a case and follow the instruction as per the 'Creating a case' topic.

To view open or closed cases click the My Support tab.