Documentation Center

Diagnosing Problems

There are a number of ways you can help the Content Manager support team resolve your issue solved in an efficient way.

Introduction

  • Make sure the defect isn't caused by an external cause: problems might be caused by reasons external to the application, for example, disk space not sufficient, controller error, network down, etc. Software issues can also be caused by incompatibilities among programs.
  • Make sure the problem isn't caused by data issues: verify that the problem occurs for all sets of data, not just one specific data set.

Use Windows Event Viewer to discover External Failures

You can use the Event Viewer in Windows. Event Viewer maintains logs about program, security, and system events on your computer. You can use Event Viewer to view and manage the event logs, gather information about hardware and software problems, and monitor Windows security events.

To open Event Viewer, click Start > Settings > Control Panel > Administrative Tools > Event Viewer.