Documentation Center

Providing Information

When entering issues, please describe the steps needed to reproduce the problem and provide other pertinent information.

When contacting support for Content Manager, please provide information about:
  • The user interface in which the problem occurs
  • The frequency with which the problem occurs
  • The menus or dialog boxes you are using
  • The specific elements or attributes that are causing problems
  • Any error messages you are receiving
  • Any screenshot that may help the support representative understand the problem
  • A copy of the log file generated by your authoring tool, if you feel it is pertinent
  • The GUID of the repository object that is causing problems,
  • Whether the problem is preventing you from releasing crucial documentation
  • Any other information which can help our support team replicate your problem