reproducerSupportEmailAddress
This topic describes a configuration element for troubleshooting purposes.
Description
The reproducer is a tool that you can access to send a package of files, as a reproducer case, to SDL Support. To use the reproducer, you should first have an open SDL Support ticket (https://gateway.sdl.com) and know your case number. Then open the editor, get as close to the error as possible and use the keyboard shortcut Ctrl+Shift+R. This will open a dialog where you can enter your SDL case number and click on Upload data to send the package. The reproducer package is a zip archive of all the files that were loaded in Content Editor at the time of the error and can be used to reproduce the state of the editor the time of an error.
The reproducer dialog also displays when Content Editor encounters an error and the user chooses the "get help from SDL" option.
With the reproducerSupportEmailAddress element you can configure a troubleshooting email address.
The reproducer call will still be handled by SDL servers, but the reproducer package will be sent to the configured email address instead of being sent to SDL Support.
<x:miscellaneous>
<x:reproducerSupportEmailAddress>youremail@yourhost.com</x:reproducerSupportEmailAddress>
</x:miscellaneous>
Namespace
http://www.xopus.com/xmlns/config
Parent Element
miscellaneous