Troubleshooting Content Manager
Some common problems and troubleshooting tips are provided for issues you may encounter when working in Content Manager.
- Contacting customer support
This section contains information about where to go for additional information about the Content Manager product, what to do if you experience a problem with your system, and whom to call for service when necessary. - Log Files
Information in the log files is valuable to you and the Content Manager support team when investigating and troubleshooting issues. - Troubleshooting the database installation
When the database returns errors after creation or import, check the available corrective actions. - What to do if batch import gets stuck
If you discover that the batch import using the Content Manager web client is stuck, follow these troubleshooting tips to recover. - What to do if upload fails because of file size limit
When importing a file in the web client if the error, Unable to reach the Content Manager repository occurs, fix it using this procedure. - What to do when the database is moved
This topic lists the actions that need to be taken when a database is moved to another server or if the database is renamed. - Resolving issues with the designated user
Symptoms and possible solutions to various problems and situations with the Content Manager user account are described. - Troubleshooting Content Editor
This troubleshooting section provides information to solve problems with Content Editor. - Resolving certificate problems
Content Manager does not use certificates on a regular basis. It does however, test secure connections for regular web sites and web services. - Rebuilding the full text index
You can rebuild the full text index when, or if it is no longer synchronized with the current database. - How file extensions and mime type are handled
Mime types and file extensions define what Internet Explorer does with the stream originating from Content Manager - Identifying reverse proxies
Various reverse proxy servers can be used in combination with Content Manager. Using reverse proxy servers may result in connection problems to the Content Manager repository. You can check the BASEURL to verify that it is not causing a problem in Internet Explorer. - Troubleshooting the install tool
Error when running the install tool: RegAsm.exe - .NET Framework Initialization Error - Troubleshooting Content Manager Publishing
The following annotated publishing log can help you troubleshoot Content Manager publishing to Content Delivery. - Troubleshooting the crawler service
If the crawler service does not run after the installation, you can unregister and register the crawler service to fix this issue.