Documentation Center

Troubleshooting Publications

There are many situations that can prevent successful publication of your content. This section addresses issues you're most likely to encounter and offers solutions to solve them.

IssueInformation
My reader is complaining that the index and table of content tabs are missing.If a publication has no index terms, the index and table of contents do not appear; instead, the navigation pane is solely the table of contents.
In the table of contents, a topic says "Missing Topic: file name"

Check the following things:

  • Did you upload the topic? Check your CMS or file system for the presence of the file.
  • Is there a typo in the topicref in the map or in the file name? Check the map in your CMS or file system.
  • Did the upload fail? Check the Export Log after uploading.
  • Is there an incorrect or duplicate topic ID in the topic? Check that each topic has a unique ID, and then upload the topics again.
Content Delivery returns an error
1303 : Failed to parse XML
Content Delivery strictly follows the XML specifications issued by W3. Check that your XML is in accordance to the specifications.
For example, special characters should be escaped:
  • & escaped by &
  • " escaped by "
  • ' escaped by '
  • < escaped by &lt;
  • > escaped by &gt;
A popup displays Server error: unable to complete request.This error has many causes, one of them is related to publication: check that you don't have a slash or backslash in the publication's title (\ or /) and remove them. You may need to also remove files from the publication process:
  1. Run loaddb client from the WEB-INF directory to open the eXistDB client tool.
  2. Navigate in the file system to /db/LiveContent/data/db/Livecontent/working/data and remove the publication folder from there.
  3. Navigate to /db/LiveContent/config/pub.xml, edit pub.xml and remove the publication from there.