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Using log files

To use a log file most effectively, it is important that the log file only contains the information or steps necessary to reproduce the problem.

Procedure

  1. Navigate to the folder that contains the log file.
  2. Rename the most recent log file.
  3. Repeat the steps needed to reproduce the problem. Since all actions from all users are logged in the same log file, this needs to be done as quickly as possible.
    A new log file is generated which contains logging for steps needed to reproduce the problem.
  4. Move the file to a subfolder or rename it by adding a bug tracker number or a short description of what you reproduced.

Results