Documentation Center

Using the Event Log

Information in the event log helps you and SDL customer support, troubleshoot problems when encountered. Access information is provided to users with Administrator privileges.

Before you begin

Click the event log you want to view then, for more details on a particular event, click the Event Type in the right pane. The log is displayed in the bottom right pane. For additional information on a specific action in the log, click on the action in the bottom right pane.

Procedure

  1. Login to the web client as a user with administrator privileges.
  2. Click the Event Log tab.
  3. Click the event or log file you want to display, from the left pane.
  4. Click an option on the top right toolbar to:
    • Show Recent activities for the event; shows activities in the last 24 hours.
    • Show Failed logging messages for the event.
    • Show Busy events or events that are currently running.
    • Show Warning messages only for the event.
    • Show All activities for the event.
  5. Click the Event Type for the event which you want to display additional information.
    To help find the event type, you can sort in descending or ascending order on any of the fields by clicking on the field name. Additional information about the event type is displayed in the bottom right pane. In this pane you can:
    • Click the toggle button for Show Verbose - Hide Verbose to show or hide verbose logging messages.
    • Click on the CreationDate of an Action to display additional information about the action. An Event Monitor Details window is displayed with additional information.
  6. If the status was Warning, in the Event Monitor Details window you can:
    • Click the toggle button for List - Detail in the bottom pane of the window to display or suppress additional messages.
    • Download the event details. You are prompted to Save, Open, or Cancel.
    • In list view, display the Next or Previous message.