If you discover that the batch import using the Content Manager web client is stuck, follow these troubleshooting tips to recover.
Procedure
- Open the Batch import folder on the Content Manager server.
The folder is typically located in: C:\InfoShare\Data\BatchImport
- Open the relevant subfolder. This depends on the type of objects you were importing such as translations, images, topics.
For example, for translations the folder is named ImportTranslations.
- If you find a file such as IshImpTOBEIM~1.xml, delete it.
- If you find a file that has the extension .LCK, delete it.
If you don't see these files, make sure that you are allowed to see ReadOnly and Hidden System files.
- In Windows Explorer click,
- Click the View tab.
- Find the checkbox for Hide protected operating system files (Recommended) if checked, remove the check.
- Check for the files in previous steps again and delete them if found.
- Log on to the web client and restart the relevant import.