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What to do if batch import gets stuck

If you discover that the batch import using the Content Manager web client is stuck, follow these troubleshooting tips to recover.

Procedure

  1. Open the Batch import folder on the Content Manager server.
    The folder is typically located in: C:\InfoShare\Data\BatchImport
  2. Open the relevant subfolder. This depends on the type of objects you were importing such as translations, images, topics.
    For example, for translations the folder is named ImportTranslations.
  3. If you find a file such as IshImpTOBEIM~1.xml, delete it.
  4. If you find a file that has the extension .LCK, delete it.
    If you don't see these files, make sure that you are allowed to see ReadOnly and Hidden System files.
    1. In Windows Explorer click, Tools > Folder Options
    2. Click the View tab.
    3. Find the checkbox for Hide protected operating system files (Recommended) if checked, remove the check.
    4. Check for the files in previous steps again and delete them if found.
  5. Log on to the web client and restart the relevant import.