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Obtaining a License File

We strongly recommended that you obtain your license file before installing SDL LiveContent Reach , which requires the Reprise license manager.

About this task

To contact Technical Support, connect to the Customer Support Web Portal (http://www.sdl.com/support/), and then click LOG A TICKET link in the "Current support system" column for your SDL product.

You will need an account to log a ticket. If you do not have an account, contact the designated representative at your site, as identified in your service agreement.

All types of SDL LiveContent Reach servers (aggregation, packaging, distribution, content delivery) require a license file.

Procedure

  1. Provide your site code.

    Your site code is listed in the implementation package under contact information for your company. The site code also appears as your Customer Number on SDL invoices and in existing license files.

  2. Provide the host name of the designated server. To find the host name, do one of the following:
    1. On Windows, right‐click the My Computer icon on the desktop, then click Properties.
      On the Computer Name tab, the host name is displayed as the ‘Full computer name.’
    2. On Linux, at a command prompt, type hostname.
    Indicate only the host name (for example, neptune) and not the fully qualified host name (for example, neptune.xyenterprise.com).
  3. Provide the host ID (on Windows, MAC Address) of the designated server.
    1. On Windows, at a DOS prompt, type ipconfig /all
      The host ID is the value listed for Physical Address under Ethernet adapter Local Area Connection in the following format: 00‐00‐00‐00‐00‐00. If you have multiple Ethernet connections, use the physical address for the first Ethernet connection in the list.
    2. On Linux, at a command prompt, type /sbin/ifconfig eth0
      The host ID is the HWaddr (without the colons).
  4. Your license file will be sent via email from SDL as an attachment. Save the file attachment to C:\temp (Windows) or /tmp on the SDL LiveContent Reach computer.
    This is only a temporary location for the file; the installation program installs the license file into the correct directory.