Providing Information
When entering issues, please describe the steps needed to reproduce the problem and provide other pertinent information.
When contacting support for SDL LiveContent Architect, please provide information about:
- The user interface in which the problem occurs
- The frequency with which the problem occurs
- The menus or dialog boxes you are using
- The specific elements or attributes that are causing problems
- Any error messages you are receiving
- Any screenshot that may help the support representative understand the problem
- A copy of the log file generated by your authoring tool, if you feel it is pertinent
- The GUID of the repository object that is causing problems,
- Whether the problem is preventing you from releasing crucial documentation
- Any other information which can help our support team replicate your problem