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Troubleshooting DatabaseUpgradeTool

If the DBUT suddenly dies, it results in a hanging database upgrade logged in to the database. All other attempts to upgrade will fail since only one upgrade process is permitted to run at a time.

To force an undo of a hanging update, execute DBUT then select Maintenance > Terminate and your current project.

If you see errors when executing the tool contact SDL LiveContent Architect or preferably, use the SDL LiveContent Architect Issue Tracking system, or email support@sdltrisoft.com

The information you must provide when contacting SDL LiveContent Architect for support is:
  • A screenshot of the failed execution of DatabaseUpgradeTool
  • The log file: \App\Setup\DBUpgradeTool\DBUpgradeTool.log