Troubleshooting the content explorer
Some common problems and troubleshooting tips are provided for issues you may encounter when working in SDL LiveContent Architect.
- Contacting customer support
This section contains information about where to go for additional information about the SDL LiveContent Architect product, what to do if you experience a problem with your system, and whom to call for service when necessary. - Log Files
Information in the log files is valuable to you and the SDL LiveContent Architect support team when investigating and troubleshooting issues. - What to do if batch import gets stuck
If you discover that the batch import using the SDL LiveContent Architect web client is stuck, follow these troubleshooting tips to recover. - What to do if upload fails because of file size limit
When importing a file in the web client if the error, Unable to reach the SDL LiveContent Architect repository occurs, fix it using this procedure. - What to do when the database is moved
This topic lists the actions that need to be taken when a database is moved to another server or if the database is renamed. - Resolving issues with the designated user
Symptoms and possible solutions to various problems and situations with the SDL LiveContent Architect user account are described. - Resolving certificate problems
SDL LiveContent Architect does not use certificates on a regular basis. It does however, test secure connections for regular web sites and web services. - Rebuilding the full text index
You can rebuild the full text index when, or if it is no longer synchronized with the current database. - How file extensions and mime type are handled
Mime types and file extensions define what Internet Explorer does with the stream originating from SDL LiveContent Architect - Identifying reverse proxies
Various reverse proxy servers can be used in combination with SDL LiveContent Architect. Using reverse proxy servers may result in connection problems to the SDL LiveContent Architect repository. You can check the BASEURL to verify that it is not causing a problem in Internet Explorer. - Troubleshooting the install tool
Error when running the install tool: RegAsm.exe - .NET Framework Initialization Error - Troubleshooting SDL LiveContent Architect Publishing
The following annotated publishing log can help you troubleshoot SDL LiveContent Architect publishing to SDL LiveContent Reach. - Troubleshooting the crawler service
If the crawler service does not run after the installation, you can unregister and register the crawler service to fix this issue.