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Desktop Client Logs

Logs are produced for the Publication Manager, Condition Manager, Authoring Bridge, and Launcher and are stored in a log directory on the local client system.

Used byDefault location
Authoring BridgeC:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version>\Log\Arbortext Connector.log
C:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version>\Log\FrameMaker Connector.log
C:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version>\Log\oXygen Connector.log
C:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version>\Log\XMetaL Connector.log
Condition ManagerC:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version>\Log\Condition Manager.log
DITA2TrisoftC:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version>\Log\DITA2Trisoft.log
LauncherC:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version>\Log\InfoShare Launcher.log
Publication ManagerC:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version>\Log\Publication Manager.log
The following example paths are part of the Client Tool installation:
  1. The Authoring Bridge logging is located in the user directory: C:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<version number>\Log.

    For example: C:\Users\kcat\AppData\Local\Trisoft\InfoShare Client\11.1\Log

  2. The synchronized application configuration (DTDs, Preview, Metadata,...) files are located in the user directory: C:\Users\<user name>\AppData\Local\Trisoft\InfoShare Client\<num>\Config.

    For example: C:\Users\kcat\AppData\Local\Trisoft\InfoShare Client\0015454899\Config

  3. The user data, such as temporary stored images or checked out objects, are stored in the user directory: C:\Users\<user name>\My Documents\InfoShare\<num>\Admin

    For example: C:\Users\kcat\My Documents\InfoShare\0015454899\Admin