Sample delivery and support
Samples are not covered by maintenance support and are not necessarily consistent across S1000D specification versions.
- Support for samples
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Because the styles that SDL delivers are samples, they are not covered by maintenance support. They are delivered "as is". If you have requirements that these samples do not meet, you can enlist the help of SDL.
Typically, SDL Professional Services can meet your requirements. This may include custom style or transform modifications that necessitate changes to the publish process itself. To contact SDL Professional Services for a quote, send an e-mail to mailto:ProServRequest@sdl.com.
In some cases, your request may necessitate more than a customization: a change to the product itself, either as a product enhancement or because an issue in the product needs to be resolved. If your request does not constitute a customization (or if you are unsure), create a support ticket for SDL Customer Support in the One SDL Support Portal.
Customer Support ensures that the appropriate parties evaluate your request, and informs you of the status of your request. Requests that go beyond customization are placed on the product backlog of the product development team and prioritized against other issues, requests for enhancements and planned product features.
- Delivery and updates
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Samples for SDL LiveContent S1000D are delivered with SDL LiveContent S1000D releases. Each release includes any additional sample development completed during that release schedule. The samples provided are not necessarily consistent across S1000D specification versions.