Getting support
The online resources provide you with support while using SDL SmartTarget. If the online help resources do not provide a solution to your problem, submit a ticket on the SDL Support Portal or email Customer Support.
SDL Support Portal
The primary and quickest point of contact to get support is to submit a service support ticket on the SDL Support Portal:
- Log on to SDL Support Portal.
- Enter your email address.
- SDL SmartTarget customers should already have a Support account:
- If you have used the portal before: select I am a returning customer..., enter your password and click Log in.
- If you have not used the portal before: select I am a new customer and click Log in. Before you can enter a ticket, register your contact details and password with your support account.
- Submit a service support ticket.
- You will receive confirmation of your ticket submission. The ticket will then be assigned to a support engineer who will contact you.
Contact SDL SmartTarget Customer Support using one of the following e-mail addresses depending on your region:
- Europe, Middle East, Africa
support.emea@sdl.com- United States
support.us@sdl.com- Asia Pacific
support.apac@sdl.com
Contact details
For more information about how to contact Customer Support, refer to the Contact page on SDL Tridion World Web site (http://www.sdltridionworld.com).