Documentation Center

Getting support

The online resources provide you with support while using SDL SmartTarget. If the online help resources do not provide a solution to your problem, submit a ticket on the SDL Support Portal or email Customer Support.

SDL Support Portal

The primary and quickest point of contact to get support is to submit a service support ticket on the SDL Support Portal:

  1. Log on to SDL Support Portal.
  2. Enter your email address.
  3. SDL SmartTarget customers should already have a Support account:
    • If you have used the portal before: select I am a returning customer..., enter your password and click Log in.
    • If you have not used the portal before: select I am a new customer and click Log in. Before you can enter a ticket, register your contact details and password with your support account.
  4. Submit a service support ticket.
  5. You will receive confirmation of your ticket submission. The ticket will then be assigned to a support engineer who will contact you.

Email

Contact SDL SmartTarget Customer Support using one of the following e-mail addresses depending on your region:

Europe, Middle East, Africa
support.emea@sdl.com
United States
support.us@sdl.com
Asia Pacific
support.apac@sdl.com

Contact details

For more information about how to contact Customer Support, refer to the Contact page on SDL Tridion World Web site (http://www.sdltridionworld.com).