Finding out why tasks are in Exception or Recovery
Procedure
- In your SDL TMS inbox, locate the job that contains tasks in Exception or Recovery.
- Click the icon in the Task Count column to display the job on the Inbox View (Tasks) screen.
- On the Inbox View (Tasks) screen, click the link in the Filename column. The task is displayed on either the Recovery screen or the Exception screen.
The following is an example of the Exception screen:
This screen gives you information about where in the workflow a task failed and why it failed. If you can fix the problem that caused the exception, you should fix the problem and then restart the task. Alternatively, you can deactivate and delete the job containing the task.
From the Exception screen you can:
- Submit the task (the task resumes processing at the step that originally failed).
- Upload a new task ITD created offline. The new ITD can be submitted to the next workflow step or moved to a particular workflow step to resume processing.
- Upload the source file.
- Open the task on the Translation screen where you can see the task content and preview the task in the browser.
- Deactivate and terminate the job.
- Select a workflow step and move the task to that step.
This is an example of the Recovery screen:
This screen contains options for restarting failed tasks. The problem that caused the task to fail may have to be corrected outside SDL TMS, but from this screen you can:
- Submit the task (the task resumes processing at the step that originally failed).
- Upload a new task ITD created offline. The new ITD can be submitted to the next workflow step or moved to a particular workflow step to resume processing.
- Upload the source file.
- Select a workflow step and move the task to that step.
- Open the task on the Translation screen where you can see the task content and preview the task in the browser.
- Deactivate and terminate jobs.