Procedure
- Display the task on the Recovery screen and establish why the task failed:
Read all entries in red. The entries tell you where in the workflow the task failed and why it failed.
- Click Task History to display the Task History screen where you can see a detailed breakdown of the processing history for the task.
- Click Translation Page to open the task on the Translation screen where you can preview the file.
- Correct the problem at caused the task to fail. It may be necessary to talk to the system administrator to understand fully why a task failed and to correct the problem.
- If you need to upload a new target language version of the task, click Target Upload.
- If you need to upload the source file for the task, click Source Upload.
- When the problem has been corrected you must restart the task. You can restart the task by repeating the step that originally failed or you can move the task to a different step and restart it.
- To restart the task by repeating the step that originally failed, click Submit. If the problem has been corrected the step completes successfully and the task moves to the next step.
- To restart the task at a different step, select the step in the Workflow Step box (under Modify Step) and click Submit. The step icon highlighted in yellow is the current step.
- To terminate the task, select the Terminated step in the Workflow Step box (under Modify Step) and click Submit.
Note: Jobs containing tasks in Recovery or Exception will stay in your inbox until the tasks have either been restarted or terminated.