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Activation Failed - The license is already registered

Symptom

You are activating a single-user license.

About this task

You enter an activation code and the following error is displayed:

Cause 1: The activation code is used by you on another computer

Solution 1: Deactivate the product on the other computer

Before you begin

To deactivate your product online, you need Internet access. If for some reason it cannot access the Activation Server, it will prompt you to perform an offline deactivation.

Procedure

  1. Display the Product Activation dialog.
  2. In the Product Activation dialog, click Deactivate.
  3. A prompt is displayed asking if you want to deactivate your product. Click Yes.
  4. You can now activate your product on another computer. See Activate Your Product for more information.

Cause 2: Another user is using this activation code

Solution 2: Check that you have the correct activation code from SDL Account.

About this task

See Get an Activation Code for more information.

Cause 3: You deactivated offline but did not return the deactivation certificate

About this task

You deactivated offline and removed the activation code on your computer but did not log onto your SDL Account and return the deactivation certificate (license). Therefore, the license is still considered as 'in use' on the SDL Activation Server.

Solution 3: Return the deactivation certificate (license) on the SDL account

About this task

Follow the instructions from How to Deactivate Your Product Offline.

After you return the license it can be activated again with a different installation of the software.

Further Troubleshooting

About this task

For further troubleshooting information, visit the Solution Finder.