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SDL Customer Experience Improvement Program

The SDL Customer Experience Improvement Program (CEIP) helps design better future versions of Trados Studio.

What information is collected

If you choose to join CEIP, the program only collects anonymous Trados Studio usage data. SDL uses this data to find out if Trados Studio is used at its full potential and to better understand how to improve Trados Studio features.

CEIP program is safe, secure, and completely anonymous. SDL protects your privacy and your translation data, and:

  • does NOT record or send any personal information that you add in Trados Studio.
  • does NOT record or send any text, translation memories or termbases that you process in Trados Studio.

For more information about how SDL treats your information when you use SDL products, see the SDL Customer Privacy Policy.

How CEIP works

If you join, CEIP runs in the background and does not affect Trados Studio performance. Trados Studio will not prompt you with any additional messages regarding this program, regardless of whether you participate. As CEIP does not collect any personal identifiable information, SDL will not contact you for any marketing or sale purposes.

CEIP is not spyware and cannot collect information without your full knowledge or consent. The program takes only those actions described on this page and only if you give your permission.

Start or stop participating

You can choose to start or stop participating in the CEIP at any time, by going to the Help from and selecting Customer Feedback or from the SDL Trados Studio Setup wizard that you go through at first installation.