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Audience Manager and Outbound E-mail prerequisites

This topic lists the required and supported software for part of the Audience Manager and Outbound E-mail systems.

Content Manager side prerequisites
Audience Manager and Outbound E-mail is fully integrated into the Content Manager and is installed as a part of the Content Manager installation, therefore Content Manager server prerequisites apply.
Database prerequisites on Content Manager side
Audience Manager and Outbound E-mail require a database to store Contacts. The supported versions of Oracle or Microsoft SQL Server are identical to those of the Content Manager database. In addition, for Oracle users:
  • If you are using Oracle Database 12, you need to install the ODAC version of the Oracle Database Client
  • If you are using Oracle Database 11, you need to install the Oracle Database Client including the Oracle Database Utilities option (specifically, Audience Manager requires SQL*Loader installed)
Required third-party software
Outbound E-mail requires a number of third-party software components to work:
  • SMTP server—for sending out e-mails
  • POP3 or Internet Message Access Protocol (IMAP) server—for receiving bounced messages and the like for e-mails Outbound E-mail failed to deliver
Content Delivery side prerequisites
You install Contact Subscription (Audience Manager) and Tracking (Outbound E-mail) on the Presentation Server where your public-facing SDL Tridion-drive Web site is running, and you install Contact Synchronization and Tracking synchronization on your Content Delivery Server (or on a separate dedicated machine). These components require specific Content Delivery Server Roles installed and configured on these machines (described in the installation documentation).
Concerning the prerequisites for these machines, Content Delivery prerequisites apply.
Database prerequisites on Content Delivery side
Audience Manager requires a database on the presentation side to store subscriptions and changes to subscriptions, and Outbound E-mail requires a database to store e-mail responses.
The Tracking database and Subscription database support the same Microsoft SQL Server and Oracle databases as the Content Data Store. IBM DB2 database is not supported.
The databases may run on any operating system that supports the specific DBMS you choose to use. Refer to your database vendor documentation to learn which operating systems are supported.