Audience Manager and Outbound E-mail prerequisites
This topic lists the required and supported software for part of the Audience Manager and Outbound E-mail systems.
- Content Manager side prerequisites
- Audience Manager and Outbound E-mail is fully integrated into the Content Manager and is installed as a part of the Content Manager installation, therefore Content Manager server prerequisites apply.
- Database prerequisites on Content Manager side
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Audience Manager and Outbound E-mail require a database to store Contacts. The supported versions of Oracle or Microsoft SQL Server are identical to those of the Content Manager database. In addition, for Oracle users:
- If you are using Oracle Database 12, you need to install the ODAC version of the Oracle Database Client
- If you are using Oracle Database 11, you need to install the Oracle Database Client including the Oracle Database Utilities option (specifically, Audience Manager requires SQL*Loader installed)
- Required third-party software
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Outbound E-mail requires a number of third-party software components to work:
- SMTP server—for sending out e-mails
- POP3 or Internet Message Access Protocol (IMAP) server—for receiving bounced messages and the like for e-mails Outbound E-mail failed to deliver
- Content Delivery side prerequisites
- You install Contact Subscription (Audience Manager) and Tracking (Outbound E-mail) on the Presentation Server where your public-facing SDL Tridion-drive Web site is running, and you install Contact Synchronization and Tracking synchronization on your Content Delivery Server (or on a separate dedicated machine). These components require specific Content Delivery Server Roles installed and configured on these machines (described in the installation documentation).
- Database prerequisites on Content Delivery side
- Audience Manager requires a database on the presentation side to store subscriptions and changes to subscriptions, and Outbound E-mail requires a database to store e-mail responses.