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Experience Manager client prerequisites

This topic lists the required and supported software for the Experience Manager client. The prerequisites are the same as for Content Manager Explorer.

Recommended prerequisites

SDL recommends the following set of prerequisites for Experience Manager:

PrerequisiteRecommended product release
Operating system

Microsoft Windows 8.1 (x86 or x64), or

Apple ® Mac OS X 10.9 Mavericks

Internet browser

Microsoft Internet Explorer 11.0, or

Safari 7.0 for the Mac (if using Mac OS X)

Operating system languages

The operating system on which the Experience Manager runs must be in one of the following languages:

  • US English
  • French
  • German
  • Spanish
  • Dutch
  • Japanese

Operating system versions and editions

Supported:

OS VersionService packArchitecture
Windows 8.1n/ax86
Windows 8.1n/ax64
Windows 7SP1x86
Windows 7SP1x64
Windows Server 2012 R2n/ax64
Windows Server 2008 R2SP1x64
Apple ® Mac OS X 10.9 Mavericksn/an/a
Deprecated:
OS VersionService packArchitecture
Windows 8n/ax86
Windows 8n/ax64
Windows Server 2012n/ax64
Apple ® Mac OS X 10.7 Lionn/an/a
Apple ® Mac OS X 10.8 Mountain Lionn/an/a

You can download Service Pack 1 for Windows 2008 R2 from the following location: http://www.microsoft.com/download/en/details.aspx?id=5842

As a general rule, ensure that the latest updates are installed on your Microsoft Windows operating system.

You can download Mac OS X 10.8 Mountain Lion from this location: http://www.apple.com/macosx/

Web browser

Supported:

  • Internet Explorer 11.0
  • Internet Explorer 10.0
  • Safari 7.0 for the Mac
  • Google Chrome, latest version
  • Mozilla Firefox, latest version
Deprecated:
  • Internet Explorer 9.0
  • Safari 6.1 for the Mac
  • Safari 6.0 for the Mac
You can download Web browsers from these locations:

For information about the supported operating systems for each browser, contact the vendor of the browser you intend to use.

Updating supported browser versions

The list of supported Web browser versions was known and tested at the time of release. However, new Web browser versions may have been released since that time that are also supported but have not been subjected to testing. As a result, the Content Manager Explorer may display a 'browser version not supported' warning contrary to this list, or it may display no warning even though the browser version you use is not listed.

To change the response to a specific browser version, configure the system.config file:

  1. Access the subfolder WebUI\WebRoot\Configuration of %TRIDION_HOME% (defaults to C:\Program Files (x86)\Tridion\).
  2. Open system.config in a plain-text or XML editor. The <supportedbrowsers> section near the top of the file contains browser elements for supported browser versions.
  3. To stop SDL Tridion from issuing a warning for an unsupported browser version, copy and paste an existing browser element for an earlier version and set the set the name and regExp attributes to values that represent the supported version.
  4. To make SDL Tridion issue a warning for a browser version that is no longer listed as supported, remove the browser element that has its name attribute set to the browser version you want to issue a warning for.
  5. Save and close system.config.
  6. Restart IIS.