Documentation Center

Getting support

If you require support while using SDL Tridion, you can turn to online resources or customer support for help. Get help on the SDL Tridion World Web site, or log a Customer Support ticket.

Online resources

The starting point for online resources to help you implement and use SDL Tridion is SDL Tridion World, located at http://www.sdltridionworld.com.

SDL Tridion World brings users, consultants, and developers of SDL Tridion products together to exchange information about SDL Tridion products and implementations. It hosts a number of online documents that describe implementation-specific scenarios, practical how-tos, and other helpful information.

SDL Tridion World also includes the following online resources access to which normally requires a partner or customer login and password:

SDL Tridion documentation portal
Located at http://sdllivecontent.sdl.com/LiveContent/, this site provides customers and partners with product documentation of all SDL Tridion products.
SDL Tridion Knowledge Forum
Located at https://forum.sdltridion.com/, the forum lets people who implement SDL Tridion products exchange experiences, ask and answer questions, and discuss functionality.

Customer support

If the online help resources do not provide a solution to your problem, you can log a ticket with SDL Customer Support.

You can also contact SDL Customer Support using one of the following e-mail addresses:

RegionCustomer Support e-mail address
Europe, Middle East, Africasupport.emea@sdl.com
United Statessupport.us@sdl.com
Asia Pacificsupport.apac@sdl.com

For more information about how to contact SDL Tridion Customer Support, refer to the Contact page on SDL Tridion World Web site (http://www.sdltridionworld.com).