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Resending a Translation Job (on send error)

Errors can occur during the sending and retrieving of a Translation Job to or from the translation management system. After fixing the errors, you can resend the Translation Job to the translation management system.

Before you begin

To resend a Translation Job you must have Translation Management rights and one other Content Manager right to a Publication that is a target for the translated content.

You can resend Translation Jobs that are in the Error Sending state.

About this task

When errors occur during the Sending for Translation state—while the Translation Job is being processed for transferral to the translation management system—Translation Manager sets the state of the Translation Job to Error sending.

When errors occur, Translation Manager does not send any of the items in the Translation Job except when connection error occur, in which case Retry sending only sends the items that were waiting to be sent when the connection was lost.

Retry sending does not take versions into account. For example, if you send version 1 of a Component for translation and sending fails, if in the meantime someone has created version 2 of the Component and you Retry sending, version 1 will be sent for translation and not version 2.

Procedure

  1. Open Content Manager Explorer.
  2. Select the Translation Jobs node in the Shortcuts navigation pane.
  3. Select a Translation Job that is in Error sending state:
    1. Choose Open from the context menu.
    2. Click the Error tab.
      Details are displayed in the Error Details section.
    3. Fix the errors. For example:
      • Content Manager items does not exist
      • Folder is empty
      • Network connection error
      • Item is not valid according to its Schema
  4. When you have fixed errors, go to the Translation Jobs Queue, select a Translation Job and choose Retry sending from the context menu.

Results

You have resent the Translation Job. The Translation Job is now in the Ready for Translation state, in which the items that Translation Manager had previously failed to send are awaiting transferral to the translation management system.

What to do next

You can track the progress of the Translation Job in the Translation Progress tab of the Translation Job.