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Retrieving a Translation Job (on retrieve error)

Errors can occur during the sending and retrieving of a Translation Job to or from the translation management system. The state of a Translation Job is set to Error retrieving when an error is encountered returning Translation Jobs to the Content Manager.

Before you begin

To retry retrieving a Translation Job it must be in the Error retrieving state and you must have Translation Management rights and one other Content Manager right to a Publication that is a target for the translated content.

About this task

When errors occur during the In Translation state—while the Translation Jobs are being received by the Content Manager—Translation Manager sets the state of the Translation Job to Error retrieving.

Retrieve errors can be global errors concerning the Translation Job on the Content Manager or the equivalent jobs on the translation management system, or validation errors concerning individual Content Manager items.

The Translation Manager automatically tries to retrieve individual items that have failed every 24 hours, or you can manually force the process using the Retry retrieving option.

Procedure

  1. Open Content Manager Explorer.
  2. Select the Translation Jobs node in the Shortcuts navigation pane.
  3. Select a Translation Job from the list and choose Open from the context menu.
  4. Click the Error tab. Details are displayed in the Error Details section.
  5. Fix the errors, for example:
    • Translation Manager Job ID
    • The translation management system Job ID
    • Content Manager item ID
  6. In the Translation Jobs node, select a Translation Job in the Error retrieving state and choose Retry retrieving from the context menu.

Results

You have forced the Translation Manager to retry retrieving each individual item that has previously failed in a Translation Job:
  • The state of the Translation Manager is set to In Translation.
  • If it fails to receive one or more items again, it sets the Translation Job to the Error sending state. In this state, the Translation Manager will try to retrieve the failed items every 24 hours. (It will also continue to try to receive items that have not failed, that is, items that have not yet been sent back from translation.)

What to do next

You can track the progress of the Translation Job in the Translation Progress tab of the Translation Job.