Troubleshooting Error Retrieving
When errors occur retrieving Translation Jobs, you can try the follow troubleshooting steps to solve the problem:
- Item does not exist
- Problem: The item that was included in a Translation Job has since been deleted in the Content Manager.
- Item not valid according to its Schema
- Problem: The Schema of an item has changed since it was translated, rendering the item invalid.
- Network connection
- Problem: Content Manager cannot connect to the translation system.
- Unexpected SDL WorldServer behavior
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The following problems may explain certain irregular behavior relating to SDL WorldServer:
- Workflow status:
- Delays in reflecting Workflow status—it can take up to a day or more to reflect changes in the Workflow status of translations in Content Manager
- Subworkflows are not relected in Content Manager
- Translation Job set to Canceled—Content Manager considers any item that reaches Finish stage without being picked up by Translated Content Retrieval is considered Canceled. You must therefore make sure to create a Translated Content Retrieval step as a human step as it needs to be 'manually' moved on (th step is not supposed to be handled by any human user—it is recommended to assign a dummy user to this step).
- Workflow status: